Privacy Policy

Last Updated: October 2025

1. Introduction

Winston Medical Centre (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book an appointment, or receive our healthcare services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name
  • Contact details (phone number, email address, physical address)
  • Identification details (where necessary)
  • Medical information related to your visit or treatment
  • Emergency contact information

b) Technical Information

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Appointment and form submission data

c) Communication Information

  • Messages or inquiries sent via our contact form, email, or WhatsApp
  • Feedback and reviews

3. How We Use Your Information

Your information is used to:

  • Schedule and manage medical appointments
  • Provide personalized healthcare services
  • Communicate updates or reminders about your visits
  • Send important notices regarding your health or our services
  • Improve our hospital services and patient experience
  • Comply with legal and regulatory obligations

4. How We Share Your Information

We respect your confidentiality. Your personal information may be shared only when necessary to:

  • Provide care with authorized medical staff and specialists
  • Process payments or insurance claims
  • Comply with healthcare regulations or government requirements
  • Respond to lawful requests or legal processes

We do not sell or rent your personal data to any third parties.

5. Data Storage and Security

We store your data securely in both digital and physical formats.
We use encryption, access control, and other safeguards to protect against unauthorized access, alteration, or disclosure.

All staff members handling patient data are trained and bound by confidentiality agreements.

6. Cookies and Website Tracking

Our website may use cookies to improve user experience, analyze traffic, and enable appointment scheduling features. You may choose to disable cookies in your browser settings.

7. Your Rights

You have the right to:

  • Access your personal data we hold
  • Request correction of any inaccurate information
  • Request deletion of your information (where applicable)
  • Withdraw consent for data processing

To exercise your rights, contact us at:
📧 info@winstonmedicalcentre.co.ke

8. Third-Party Links

Our website may contain links to external sites (e.g., Google Maps, WhatsApp, or social media). We are not responsible for the privacy practices of those third-party platforms.

9. Children’s Privacy

We do not knowingly collect data from children under the age of 18 without parental or guardian consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date at the top.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact:

Winston Medical Centre
📍 Tassia Estate, Fedha Stage, Nairobi
📞 +254 708 130100 / +254 726 244040
📧 info@winstonmedicalcentre.co.ke